Our collaboration with eTranscription brought the challenge of balancing ease of use with strict security requirements. Since their services span sensitive fields like medical and legal transcription, we needed to ensure that the website met strict privacy standards, including HIPAA/PHIPA compliance. Creating a platform that allowed users to quickly and easily upload files while maintaining the highest levels of confidentiality was no small task. We also faced the challenge of designing a user interface that would be intuitive for all types of users, from legal professionals to doctors, without sacrificing the sleek and modern feel that aligned with eTranscription’s brand.